Shipping and returns
What are the shipping costs, times, and terms?
All orders are shipped with UPS Standard or UPS Express Saver.
We will always try to ship your order within 1 to 3 business days from the day you placed your order. Usually, if you make your order before 09.00 am
GMT+1 we will ship it the same day. Orders placed on weekends and holidays will normally be shipped the next business day.
Delivery within Europe is 1-3 days with express and 5-10 days with standard shipping from that the order has been shipped.
When we ship to a non-EU country, you may as a receiver be subject to pay local customs fees upon delivery. These fees are decided by local customs – please contact your local customs for further info.
Unfortunately, we do not deliver to PO Box addresses or Army APO and FPO addresses.
Once your order is shipped out you will receive a tracking email with a link to follow your order.
What are the shipping costs, times, and terms?
UPS Standard: 88 SEK – 1-3 working days (Free over 1500 SEK*)
In-store pickup: Free – 1-3 working days. Order online, pick up at the HQ store when the order is ready during opening hours.
European Union (Exact shipping price will be calculated at checkout)
UPS Standard: €9 (5-10 business days from that the order has been shipped.) (Free shipping over €350*)
UPS Express: €15 (1-3 business days from that the order has been shipped)
UPS Standard: £9 (5-10 business days from that the order has been shipped.) (Free shipping over £350*)
UPS Express: £15 (1-3 business days from that the order has been shipped)
UPS Standard: $18 (5-10 business days from that the order has been shipped.) (Free shipping over $500*)
UPS Express: $28 (1-3 business days from that the order has been shipped)
Rest of the world
UPS Express: Shipping price will be calculated at checkout (2-6 business days from that the order has been shipped) (Free shipping over $500*)
Please note that the following delivery charges do not include import costs that may be due when the package reaches the country of destination. Delivery times may be a little longer during sales and public holidays.
When will my order be shipped?
We strive to ship all orders as soon as we can, and once it has been shipped, you will receive a tracking number and link via e-mail.
Your order is normally shipped the following business day and may often also be shipped the same day if your order is placed before 09.00 am GMT+1. Please note that we do not ship during weekends.
If you have not received any updates after 5 business days, please contact us and we will investigate and provide any necessary help.
You are always welcome to contact us at [email protected] regarding your order.
We would also like to note in these cases that you may receive the tracking information and a notice that a shipment has been created but that it can take up to a week before the shipment is actually scanned and updated. This is because the shipping label has been printed but we are waiting for all the items to get to the warehouse from which we will ultimately ship your order.
Campaign and sales periods
We would, of course, also like to add that during periods of campaigns and sales, it may take slightly longer before your order is shipped out and that some delay can be expected.
How do I track my order?
When your order has been dispatched from our warehouse, you will get a shipping confirmation e-mail with your tracking number. This is normally done within 1-3 business days from placing the order. You can also log in to your Local Rule account on our website and go to the ”My Account” section, where your order will be updated with a tracking number. We always create an account for you when you have made a purchase, which you can log in to and track your order using. You do not need to create an account before you place the order.
Can I change/update my address?
We cannot change the address of the order before it has been sent out. Once it has been shipped, we can contact the shipping company and ask them to change the address. However, we cannot guarantee that it will be possible to change the address before a first delivery attempt has been made. This is only possible if you have selected delivery to a home address and not an access point.
Please contact us through the contact form below and advise of any changes you wish to make. Kindly select the appropriate topic for your concern to ensure that it reaches the correct department in time.
Please note that if you placed an order to a UPS access point, it will be delivered to an Access point near you, and it is not possible for us to change the delivery to your home address or to a different access point. If you experience any difficulties retrieving your order from an access point, please contact your local UPS to see if they are able to help in some way. You can find the contact information for UPS here.
There is a typo in my address, can you amend it?
We cannot make any amendments before the order is shipped out. However, please contact us with the correct information and we will forward it to the courier. We cannot guarantee that any changes will be made in time before the first delivery attempt. We can also recommend that you contact the courier that is to deliver your parcel on the day of delivery. It is possible that they can forward the necessary information to the driver so that they can successfully make the delivery.
Will the delivery parcel be left at my door?
Based on common, regional practices and to ensure certain levels of expediency in delivery, our shipping partners may leave the shipment at the delivery address even if no one is there to receive it and sign for it. The courier will only do this if they deem it safe to leave the parcel at the delivery address. Therefore, as a customer, it is, ultimately, your responsibility to be available at the delivery address if you wish to ensure that you can safely receive it yourself. Once you receive the tracking information, you will be able to see the estimated delivery date for your delivery. If applicable to your delivery address, and when purchasing on the website (not sign up-orders) you can select to have your purchased items delivered to a pickup point. In the unfortunate event, you are unable to locate a delivered shipment at your address, we will, of course, do our best to help you. Before we can assist you, we kindly ask you to contact the courier as soon as possible so they may provide more extensive information about the delivery, as this in some cases may help you locate the parcel. If you are unable to receive help from the shipping company, we then ask you to contact us through our contact form below. We will then do our absolute best to help you in the matter. Please make sure to include information about your communication with the shipping company as it will be necessary for us to properly help you.
Thank you for your cooperation!
Do you deliver to my country?
We ship to most countries in the world. However, due to different circumstances, there are some countries that we don’t ship to.
You can choose what country you want your order delivered to at the Check Out section after you have added a product to your cart. If we don’t ship to your country it will say “Unfortunately, we are not shipping to your country at the moment.”.
Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the contents but the product must be returned unused. All original packaging, price labels, etc shall be returned with the product without having been tampered with. Please note that as the customer, you first have to accept the original delivery. If you do not and the parcel is returned back to us, all expenses fall on you. Also, remember that you are responsible for a returned product until it reaches us. Send the package with the dispatch number so that it can be traced.
If you wish to exchange a product, please contact us at [email protected] as soon as possible to reserve another product/size. Products may only be exchanged for other products available on local-rule.com. All return shipping costs are to be paid by the customer.
How to make a return
If you need to return something please email us at [email protected]. We will email you a return label. If you wish to send back the whole or part of the order we will refund the amount you have paid. If you paid by card, the amount will be refunded to the card that you used for payment. If you paid by invoice then the money will be refunded into your account. We will not refund the return shipping costs.